“This Privacy Policy explains how we collect, use, and protect your personal data when you visit or use our Website. By using the Website, you agree to the practices described below, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the relevant Greek legislation, and the guidelines of the competent supervisory authority.

Data Controller

Our company is the data controller of the personal data you provide or that is collected in other ways through the Website.

1. What Data We Collect

Data You Provide:

• When registering or submitting a form (e.g., orders, contests, communication)
  • Full Name
  • Email
  • Phone Number
  • Shipping Address
• Comments, complaints, or incident reports (with your consent)

Data Collected Automatically:

• Through cookies and similar technologies (e.g., for website functionality, usage statistics, user preferences)
• Purchase details, participation in promotional activities, contests, etc.

Data from Third Parties:

• In cases of participation in market research or for fraud prevention purposes (e.g., use of stolen cards)

2. How We Use Your Data

Your personal data is used only for legitimate purposes and in accordance with your consent. Specifically:

• Provision of services and orders
  (e.g., product shipping, payment processing)
• Communication and customer service
• Sending updates and offers
  (with newsletter subscription and the right to withdraw at any time)
• Analysis and improvement of services
  (through statistical processing, without personalized profiling)
• Compliance with legal obligations
  (e.g., storing invoices, responding to authorities’ requests)
• Fraud and abuse prevention

3. Who We Share Your Data With

We may share your data with third parties exclusively for the support of our services, such as:

• Website hosting and support providers
• Payment processing companies
• Delivery and courier companies
• Customer services (phone support, email)
• Market research companies and email marketing

All our partners are contractually bound to maintain confidentiality and take all necessary security measures. We do not sell, rent, or commercially exploit your personal data.

4. Cookies

Our Website uses cookies for:

• Technical functionality
• Traffic analysis
• Personalization of experience

You can manage your cookie settings through your browser. For details, see the [Cookie Policy].

5. Data Security

We take appropriate technical and organizational measures to protect your personal data, such as:

• Encryption via SSL
• Controlled access to employees with relevant authorization
• Secure data storage servers

However, no method of transmission or storage over the Internet is 100% secure. By using the Website, you accept this risk.

6. Your Rights

Under the GDPR, you have the following rights:

• Right to be informed about the personal data we hold
• Right to access them
• Right to rectify inaccurate or incomplete data
• Right to erasure (‘right to be forgotten’)
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw your consent at any time

You can exercise any of the above rights by contacting us at [[email protected]] or by phone at +30 22210 60443.

7. Policy Amendments

This Privacy Policy may be revised at any time. Changes will be posted on the Website with the date of the last update. In the event of significant changes, you will be notified via email or by notice on the Website.

Communication

For any questions or requests regarding your personal data, you can contact:

vRoubis
Email: [email protected]
Τηλ: +30 22210 60443